Extended Support & Managed Services (ESMS)

FIXEdge ESMS Offering

Maximize your trading infrastructure's efficiency and reliability with FIXEdge ESMS, a fully managed FIX engine platform designed to streamline your financial messaging workflows. FIXEdge ESMS offers unparalleled connectivity, scalability, and operational simplicity, enabling your business to focus on trading strategies, innovation, and growth while leaving the technical complexities of FIX protocol management to us.

Services We Provide:

• Application Management (examples: application installation, upgrades, patching vulnerabilities, etc.) including:
  • Application Deployment and configuration,
  • Application Disaster Recovery Runbook
  • Maintenance (incl procedures and tests),
  • Patch, update and test business application (applies to all instances),
  • Application Consistency Backup incl. local databases,
  • Application Recovery after HDD Restore incl. local databases,
  • Regular Recovery Tests,
  • Application Access Management,
  • Application License Management,
  • Application Security Management,
  • Maintenance of Monitoring Dashboard,
  • Application Documentation Maintenance,
  • Application Optimization for optimization of Capacity Planning and recommendation Cloud resources,
  • Incident and Problem Management (Identification and registration, analysis and resolution),
  • Maintain functional operation of all application components(including FIXEdge and associated services).
• Application connectivity and integration (example: data transfer, application API management, etc.)
• Service Management for Application (examples: access management, incident management, problem management, change management, support levels)
• Logging and Monitoring: Application suite FIXEdge including resource utilization (including DBs), Middleware, Application Interfaces and Data feeds, Application Performance monitoring,
• End User Support: 1 , 2, 3 level support and issue resolution for application components