AI-Powered Virtual Support Engineer for Electronic Trading Infrastructure
B2BITS Operational Intelligence introduces an AI-powered Virtual Support Engineer designed to help support, operations, and engineering teams understand, troubleshoot, and operate complex electronic trading environments.
The Virtual Support Engineer is vendor-agnostic and works across multiple trading protocols, applications, data sources, and infrastructure environments.
It combines:
Protocol Expertise + B2BITS Expertise + Customer Environment + Customer Experience
Using an integrated set of operational tools orchestrated by frontier or locally deployed LLMs with over 27B+ params, the Virtual Support Engineer can investigate incidents, answer operational questions, correlate information across multiple systems, and assist with root-cause analysis.
Built for Electronic Trading
The B2BITS Virtual Support Engineer comes with domain knowledge developed from more than two decades of B2BITS experience supporting electronic trading systems, protocols, venues, and production environments.
We turned decades of B2BITS support expertise into software.
This built-in knowledge enables the Virtual Support Engineer to provide meaningful operational analysis from day one, rather than starting as a generic AI assistant.
Understands Your Environment
The Virtual Support Engineer can be configured to securely access and correlate information from enterprise sources including:
- Jira
- Confluence
- Git repositories
- application and FIX logs
- transaction histories
- system documentation
- configurations
- monitoring platforms
- other operational data sources
This allows it to learn the topology, configuration, operating history, and context of a client's environment and provide increasingly relevant responses.
Designed for Privacy and Efficiency
Data privacy is a core design consideration.
When external frontier models are used, sensitive operational and trading data can be protected through configurable obfuscation before information leaves the customer environment.
The platform is also designed to operate with locally deployed LLMs for organizations that require data to remain within their own infrastructure.
B2BITS Operational Intelligence is optimized to minimize unnecessary LLM context and token consumption by intelligently identifying, correlating, and supplying only the information required for a particular investigation.
From Question to Root Cause
Ask questions such as:
- “What happened to my order?”
- “Why did this FIX session disconnect?”
- “What changed before this incident?”
- “Have we seen this problem before?”
AI-Powered Root Cause Analysis for Electronic Trading
The Virtual Support Engineer can engage the appropriate operational tools and data sources, correlate the evidence, and provide an explainable response to support investigation and root-cause analysis.
Discover how B2BITS Operational Intelligence can augment your support and engineering teams and bring AI-powered expertise to your electronic trading infrastructure.